Dear HP

I haven't written an angry letter to a company in a long time. Today, I broke my record. My new HP computer -- otherwise quite satisfactory -- arrived without Operating System disks. Instead, they have a disk creator program that hectors you into making them yourself (Windows Vista on 2 DVDs or 11 CDs).

I rolled my eyes a little at this cost cutting, but warmed up to ALL CAPS as the program doesn't work. You put in a DVD, wait forever... and it says



I emailed tech support, who suggested that I use DVD+R (even though it says DVD-Rs should work). I ordered a spool of those and got the same error today. Losing the immigration bill and toasting a couple more disks was too much. I snapped, and replied:

I ordered a spool of DVD+R media (I had been using DVD-R), but that still doesn't work. I have now wasted eight blank DVDs and many hours of my time. I am very frustrated: HP saved 50 cents not including an Operating System disk but I have wasted 6-8 bucks, bought media I did not need and spent hours of time -- and still have no OS disks to show for it.

How much is it to buy the GODDAM DISKS?

I can burn other DVDs and CDs, this happens only burning recovery disks.

I have bought several HPs and been happy -- but I am very angry. Maybe you could stop shipping the "Q" key on the keyboard; I'm sure your customers wouldn't mind fashioning one out of clay.

jk

Yes, AlexC, you may extol the Myriad Macintosh virtues in the comments if you so choose.

Posted by jk at June 29, 2007 5:53 PM